Rates above are inclusive of Government Tax. No Service Charge
Terms & Conditions
Our Best Available Rate is subject to the prevailing discount during the time of booking based on allocation and room availability. This is subject to change from time to time.
Please see Terms & Conditions for the Cancellation Policy.
This promo rate does not include gym access.
Henann Rewards Points: Earn Henann Rewards points for selected bookings & dates
This promo rate does not include gym access.
Kindly advice us at least one (1) day before your arrival if you would like to avail of our private transfers. Airport authorities requires us to submit a list and does not allow us to accommodate you if advised on the day of your arrival. Otherwise, you will be accommodated by other transport services where you will be mixed with guests from other resorts and several stops is inevitable.
- Free Breakfast: Room Includes complimentary breakfast for 2 persons. Excess will be charged accordingly.
- Free WiFi
- Free Use of Swimming Pools
- Pool Access Room Advisory - The room is designed for adults. If traveling with children, a waiver must be signed upon check-in.
Maximum of 1 child allowed per room
0 to 4 years old: Free of charge
5 to 9 years old: Can share the room with the parents but without breakfast
10 years old and above: Additional extra person charge with breakfast
Prepayment: Full prepayment is required to confirm your reservation. This is nonrefundable.
Modification: Travel Dates from April 15, 2021 to November 30, 2021 - Free rebooking 3 days before arrival (except force majeure) up to 6 months from original arrival date. Subject to rate difference on new travel date.
Modification: Travel Dates from December 01 to 24, 2021 – Free rebooking 3 days before arrival (except force majeure) up to 3 months from original arrival date. Subject to rate difference on new travel date
Modification: Travel Dates from December 25, 2021 to January 02, 2022 - Free rebooking 14 days before arrival (except force majeure) up to 3 months from original arrival date. Subject to rate difference on new travel date.
Cancellation: Not Allowed
No Show: Your 100% prepayment will be forfeited if you do not arrive within 24 hours of the check-in date and time of the hotel.
• Booking Confirmation: The reservation is considered confirmed when you receive a confirmation voucher thru email containing the reference ID. Present this together with a valid ID upon check-in. NO VOUCHER, NO CHECK-IN.
• Booking Cancellation: Cancellation is not allowed. This booking is 100% confirmed once paid.
• Cancellation caused by Acts of Nature & National Events: The resort will not be held liable for services not rendered or for any loss or damage due to natural calamity, flight or boat transfer cancellations due to bad weather condition and national events. If a booking was cancelled by the client because of a natural calamity such as typhoon resulting to Caticlan and Kalibo flight cancellations or suspension of boat transfers to and from Boracay Island, there will be no refund but cancellation charge is waived and the affected tour date can be rebooked to a new tour date within 30 days subject to room availability. The rebooking is transferable and may be used by other people subject to client's endorsement.
• Cancelled/Diverted Flights: The resort is not responsible for cancelled flights due to aircraft problems, cancellation will apply. If an airline diverts their flight to Kalibo Airport and guest decide not to take it, cancellation policy still applies. For Caticlan flights diverted to Kalibo, the airline will be responsible to provide the land transfer arrangement.
• Check-in and Check-out Policy: Check-in time is at 3:00 pm and check-out time is at 12:00 noon. Early check-in or late check-out will depend on room availability and with corresponding charges.
• Child Meals & Transfers: Child meals and transfers are not included in the room breakdown. Request for transfer should be pre-arranged after booking otherwise, no transfer will be provided. While request for meals shall be directly settled at the resort. In order to avail of the child rate, guest must present a passport or birth certificate reflecting the age of the kid during reservation and at the front desk upon check-in. Otherwise, adult rate will apply.
• Corporate Card Policy: For corporate credit card transactions, guest must present a photocopy of the credit card used (front and back), a signed letter of authorization and a photocopy of any government issued ID (passport, driver's license, etc.) from the credit card owner or from an authorized signatory. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in.
• Credit Card Policy: Credit card used in this transaction must be presented at the resort upon check-in otherwise booking is considered unpaid and will be required to make a new payment before they can check-in. Charge-back brought by this is subject to a processing fee of Php 500 per booking plus corresponding service fee of 2.8% from the total payment if request is submitted 60 days after payment was made. For third party credit card transaction (except AMEX), guest must present front and back copy of the credit card used, a signed letter of authorization and a photocopy of any government issued ID (passport, driver's license, etc.) from the credit card owner. All documents must bear the same details and signature. Non-compliance will be subjected to full payment upon check-in. • AMEX Card Policy: For security purposes, third party transactions will not be allowed. If a booking was still made under this arrangement, guest will be required to make a new payment upon check-in unless the cardholder is physically present at the resort with the credit card used and at least two (2) valid ID's.
• Extra Person: For additional charge, please call +63 2 8740-1111 or email email@example.com.
• Incidental Deposit: Incidental deposit of Php 2,000 or higher (depends on the room category booked) per room per night is required upon check-in. This is refundable upon check-out should there be no charges incurred during the stay.
• Kid Policy: Kids sharing room with parents from 0-4 years old are free.
• Non-Smoking Policy: In order to maintain the beauty and comfort of our accommodation, for non-smoking rooms, violators will be charged a penalty fee equivalent to 2 nights based on published rates.
• No-Show Policy: Full payment will be forfeited if guest do not arrive within 24 hours of the check-in date and time of the hotel.
• Online Promo Rate: Online promo rates are not applicable for Senior Citizen and PWD (Persons with disabilities) discounts. For VAT exemption, diplomats must present their DFA ID together with VEC or VEIC upon booking. However, excess amount is strictly non-refundable and can only be used as incidentals or to other charges. For inquiries, call +63 2 8740-1111 or email firstname.lastname@example.org.
• Pool Access Room Advisory: Children from 12 years old and below may stay at pool access rooms provided a waiver will be signed by the parent/guardian upon check-in.
• Room Upgrade: Upgrade to a higher category is subject to room availability and rate difference. Full prepayment is required. For inquiries, contact our Manila reservation office at +63 2 8740-1111 or email@example.com.
• Service Charge: NO SERVICE CHARGE for room accommodation. It only applies for meals and other services availed at the resort.
• Special Request/Preferences: Bed type, smoking and non-smoking preference and room allocation are all subject to availability upon check-in. The resort voucher indicates the room and the services you have paid for. Anything that has been overlooked should be paid at the resort.
(Note: Transportation is non-refundable)
• Transfer Services: • Room with Transfer: For guests who availed of the room with transfer service, kindly advise us of your complete flight details (date, flight number, time and airport name) at least three (3) days prior to arrival otherwise transfer cannot be provided even if you have paid for it.
• Transfer and Additional Service Cancellation: Cancellation is not allowed. This includes additional services availed upon booking (transfer service, extra bed and breakfast, etc.). This booking is 100% confirmed once paid.